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EU DATA ACT
User Information on Set Top Box

This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.

1. Product Identification

This section describes the basic information of the product.

2. Information about Data

Your Set-Top Box generates two types of data:

 

A. TECHNICAL DEVICE DATA (Non-Personal)

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   Hardware & Performance:

  •  Device model, firmware version, software version

  •  CPU usage, memory usage, storage capacity

  •  Network connectivity status (signal strength, bandwidth)

  •  Hardware diagnostic information

  •  Boot times and system performance metrics

  •  Error logs and crash reports (without personal identifiers)

   

   Service Quality:

  •  Video streaming quality metrics (buffering, resolution)

  •   Audio quality metrics

  •   Content delivery network (CDN) performance

  •   Latency measurements

  •   Service availability statistics

 

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B. PERSONAL DATA (Linked to Your Use)

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   Usage Information:

  •   Content viewing history (channels watched, programs viewed)

  •   Viewing timestamps and duration

  •   Bookmarks and pause positions

  •   Recording preferences and scheduled recordings

  •   Search queries within the platform

  •   Content ratings and favorites

  •   Navigation patterns within the interface

  •   Device interaction patterns

   

   Device Identifiers:

  •   Set-Top Box unique identifier

  •   Device serial number

  •   IP address assigned to the device

  •   Session identifiers

   

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   Note: Personal data from your Set-Top Box is subject to GDPR rights 

   and obligations. See our Privacy Policy for complete information 

   about personal data processing.

3. Data Access and Sharing

We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.

If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.

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ACCESSING YOUR SET-TOP BOX DATA

 

Under the EU Data Act, you have rights to access and share data generated 

by your Set-Top Box. However, different rules apply depending on whether 

the data is personal or non-personal:

 

FOR NON-PERSONAL TECHNICAL DATA (EU Data Act):

✓ Access device performance metrics

✓ Share with third-party service providers

✓ Port to alternative services

✓ Request in machine-readable format

 

Submit requests via: Contact Form

 

Response time: We will respond within a reasonable timeframe based on 

technical complexity.

 

FOR PERSONAL DATA (GDPR):

Your viewing history, preferences, and other personal data are protected 

under GDPR. To exercise rights regarding personal data:

  • Access, rectification, erasure, portability

  • Object to processing

  • Restrict processing

 

Submit requests via: Contact Form

 

See complete information: Privacy Policy

 

IMPORTANT: If you request Set-Top Box data that includes personal information 

(e.g., viewing history), we will process your request under GDPR procedures 

and may coordinate with your telecom operator.

 

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LIMITATIONS:

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We cannot provide access to:

  • Trade secrets and confidential business information

  • Intellectual property protected by law

  • Data that would compromise security of the service

  • Personal data of other users

  • Content protected by DRM and copyright

4. User Rights

This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.

 

EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.

 

You can submit data access requests and share data with third parties by using below contact: https://agiletv.com/contact/

 

TECHNICAL INFORMATION

 

DATA FORMATS:

Set-Top Box data can be provided in the following formats:

  • JSON (JavaScript Object Notation)

  • CSV (Comma-Separated Values)

 

DATA RETRIEVAL METHODS:

  • On-device access (via STB interface, if available)

  • Electronic communications service (API access, if available)

  • Physical connection (USB export, if supported and available)

  • Download portal (secure access)

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DATA RETENTION:

  • Active device data: Duration of service subscription

  • Historical performance data: 12 months

  • Diagnostic logs: 90 days

  • After service termination: 30 days (then deleted)

5. Your Telecom Operator & AgileTV

YOUR OPERATOR'S ROLE:

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Your telecom operator is:

  • The service provider for your subscription

  • The data controller for your personal data

  • Responsible for your account and billing

  • Your primary contact for service questions

 

AGILETV'S ROLE:

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AgileTV provides the streaming platform technology:

  • Operates the Set-Top Box software/firmware

  • Processes data on behalf of your operator

  • Provides the technical infrastructure

  • Subject to Data Processing Agreement with your operator

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For questions about:

Data Act Contact Form on AgileTV's Official Websites

To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.

 

If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.

 

For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.

 

As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.

6. Data Security

PROTECTION MEASURES:

We protect Set-Top Box data through:

 

Technical Safeguards:

  • Encryption in transit (TLS/HTTPS)

  • Encryption at rest for stored data

  • Secure authentication mechanisms

  • Access controls and authorization

  • Digital Rights Management (DRM) for content

  • Network security and firewalls

  • Regular security monitoring

 

Organizational Safeguards:

  • Data Processing Agreements with all parties

  • Staff confidentiality obligations

  • Data protection training

  • Access limited to authorized personnel only

  • Incident response procedures

  • Regular security audits

 

Operator Isolation:

  • Each operator's data is completely segregated

  • No sharing of customer data between operators

  • Separate technical environments per operator

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BREACH NOTIFICATION:

In case of a security incident affecting your Set-Top Box data:

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  • Personal data breaches: Your operator will notify you per GDPR

  • Non-personal data incidents: We will inform your operator

  • You can report security concerns to: https://agiletv.com/contact/

7. Contact information

Brand
Over The Top Networks Ibérica SL.

Calle Gran Via Diego Lopez De Haro, Bilbao, 48011 Spain

Disclaimer

 

PERSONAL DATA & PRIVACY RIGHTS                                                                                                  

  

This page covers EU Data Act rights for device-generated data. 

                                                                 

For information about PERSONAL DATA processing (viewing history, preferences, account information), please see: Privacy Policy 

 

Your telecom operator is the data controller for personal data. AgileTV processes personal data on their behalf. 

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