Question 1

TV BOX

Accepted Answer

The TV BOX is a device that will allow you to tune in your DVB-T channels and the best pay channels, record your favourite programmes, set reminders, watch from the start, modify audio and subtitles and much more.

You will also have the content of your On Demand TV channels available in one place.

Discover your new TV:

https://youtu.be/QqXw2pFzYio?si=b9b4iaxpFLj00z98

TV BOX WITH ANDROID TV
 
By running Android TV as your operating system, you will be able to enjoy all the applications available on the Google Play Store.

Your system will be kept up to date with the latest updates and will allow you to download a new version every time it is available.

INTEGRATED DTT
 
Your TV BOX has a built-in DVB-T tuner. By connecting it to the antenna socket, you will be able to tune in the TV channels that are available in your area. In addition, you will have the option to record content and have it at your disposal for 60 days.

Here y(https://youtu.be/7vXh2C1gdy0)ou can see how to tune in your channels. And here h(https://youtu.be/Xv3lHlkoQus)ow to make recordings.

MORE THAN A DECODER
 
On the TV BOX, you can connect a keyboard, mouse, joystick, hard drives and USB sticks, allowing you to play video games, listen to music, watch movies and much more.

*To be able to open external files, you must download from our APPLICATIONS/UTILITIES section, an application that allows you to manage them.

GOOGLE ASSISTANT

If you don't want to use the remote control buttons, a voice control option is available. To do this, press the ‘GOOGLE ASSISTANT MICROPHONE/LOGO’ button and speak to the top of the remote control to perform the search.
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Question 2

TECHNICAL FEATURES

Accepted Answer

Your TV BOX has the following technical characteristics:

• Attractive and compact design that fits into any environment.
 • Android TV certified.
 • OTT and live TV services with optional broadcast TV services.
 • 4K Ultra HD: HEVC / VP9 Ultra HD 2160p / 60 video.
 • Wireless connectivity: IEEE 802.11n 2.4 GHz (2x2) and IEEE 802.11ac 5 GHz (2x2) dual band interfaces.
 • Media sharing capabilities via USB 3.0 port for HDD connection.
 • Future-proof quad-core CPU ready for gaming services.
 • Bluetooth with low energy voice control.
 • The RAM of the device is 2 Gigabytes and the total storage memory of the device is 8 Gigabytes.

Question 3

INSTALLATION

Accepted Answer

The TV Box box contains:

• 1 4K TV BOX with Android TV operating system certified by Google.
 • 1 Bluetooth remote control with GOOGLE ASSISTANT.
 • 1 HDMI cable.
 • 1 Ethernet network cable.
 • 1 220 V power socket.
 • 2 AAA 1.5 V batteries.

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TV Box connections: 
https://static.wixstatic.com/media/a491f8_9ae62b62559640038cf358ba285c911f~mv2.png

Follow the simple steps in this installation and activation guide:

https://youtu.be/nz5_mQOiCXE

Question 4

TROUBLE LOGGIN IN?

Accepted Answer

If this is the first time you access, you have forgotten your password and/or you want to change the e-mail address associated to your account, you can make the request through this link: https://register.agiletv.es/config/ (https://register.agiletv.es/config/)

https://static.wixstatic.com/media/b37e6e_1bb731347804485b9cf8cb810952350a~mv2.png

From this portal you will be able to:

a. Recover your password if you have forgotten it.
b. Recover the e-mail address with which you have been registered or change your e-mail address.

Remember that for each TV BOX you have 4 mobile devices available to install the app, both iOS and Android.

If you are still having problems logging in, please contact your operator at the corresponding CUSTOMER SERVICE phone number or write to atencioncliente@agiletv.es(mailto:atencioncliente@agiletv.es)

Question 5

SECTIONS OF YOUR TV BOX

Accepted Answer

In the HOME side menu you will find the SECTIONS of your TV BOX. 
You can access it at any time by pressing the LEFT ARROW button on your remote control.

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On the HOME screen you will find:

• The content being streamed live 
 • Featured apps
 • Direct access to On Demand content
 • Rows with content recommendations selected for you
 • Collections and recommended content
 • Videos with help and tips for using your TV BOX

- FEATURED CONTENT CAROUSEL

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- CATEGORIES MENU

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- FEATURED APPS
 
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- LIVE TV

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You can watch live all the channels available: your exclusive channels and DTT channels; national, regional and local.

You can pause them, watch a programme from the beginning, add subtitles, record the broadcast or the whole season and much more!

You can navigate through the available channels using the cursor arrows on your remote control (up, down, right and left) to go from one to another, selecting the one you want with the OK button.
You will be able to select the language and subtitles available for each broadcast.

You will be able to record a live broadcast.

Enter the tab for each broadcast, from where you will be able to see the information, schedule a recording or reminder and see more available episodes.

You will also be able to move forward or backward in a broadcast using the ARROWS on your remote control.

- TV GUIDE

You have a guide available where you can find out which programmes are being broadcast, have been broadcast or are going to be broadcast soon on your available channels.

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You also have access to the contents of the previous 7 days to enjoy them whenever you want. And you are able to schedule recordings of future content.

- KEEP WATCHING

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- VOD ACCESS

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- EDITORIAL ROWS

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- HELP VIDEOS

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- COLLECTIONS

https://static.wixstatic.com/media/a491f8_9c199915d0814ce3bbc3e1119350f137~mv2.png

- SEARCH

You can search with your remote control for content from your subscriptions as well as from the channels included.
To do so, you can use your voice by pressing the MICROPHONE BUTTON and speaking to the remote control. Or you can type the title of a content, name of an actor or director... with the keyboard.

https://static.wixstatic.com/media/a491f8_5a0f3a5d78c347a48cebb435efbe453e~mv2.png

ou can access SEARCH from the side menu (by pressing the left arrow on your remote) or by simply pressing the MICROPHONE or GOOGLE ASSISTANT button on your remote.

- PROFILE

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Question 6

REMOTE CONTROL

Accepted Answer

Here you can see the functionalities of your remote control, look for the video of your remote control model:

https://youtu.be/lFbX9RhBGbU

https://youtu.be/5N0oVFDAbOo

MY REMOTE CONTROL DOESN’T WORK

- Check that the two AAA 1.5 V batteries are inserted and that they are in the correct polarity position (positive + and negative -).
- Replace the two AAA 1.5 V batteries with new ones.
- Check that the top red light on the remote control flashes when you touch any button on the remote control.
- Point the remote at the TV BOX.
- Turn off your TV BOX (disconnect it from the mains) and then turn it on (reconnect it to the mains).
- Pair your remote control via Bluetooth with the TV BOX again. Press the OK and Home buttons on your remote control at the same time.
- Check that you have activated Bluetooth. Go to: SETTINGS / SYSTEM SETTINGS / DEVICE PREFERENCES / BLUETOOTH and check that Bluetooth is activated.
- Check that the remote control is connected via Bluetooth. Go to: SETTINGS / SYSTEM SETTINGS / CONTROLLERS & ACCESSORIES

I CAN'T CONTROL THE VOLUME FROM THE REMOTE CONTROL

This can happen because:
1- Because some audio formats are not supported:
Try removing the surround sound options.

Go to: SETTINGS / SYSTEM SETTINGS / DEVICE PREFERENCES / SOUND / SELECT FORMATS and select NONE: NEVER USE SURROUND SOUND.

2- You have activated the volume control by CEC.
This will depend on the TV model you have. Try disabling it.

Go to: SETTINGS / SYSTEM SETTINGS / DEVICE PREFERENCES / HDMI and disable the CEC VOLUME CONTROL.

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